How to get a good support?

• Before to contact us be sure you read the documentation and followed the instructions
• Maybe someone already had the same issue as you have, so read the public ticket
• Give a full description of your problem and of your system. Many issues are due to a conflict with another extension on your site (theme or plugin)
• Write the error message you can have
• If the issue concerns the front-end display provide a link to your site
• The best way to get help is to create a private ticket where you can safely post credentials to your site. This way we can check the problem by ourselves and fix it quickly.
• In some case we may ask you to give us access to the admin, it could be necessary to fix your issue if we think it is. No complaint can be made if you refuse to give us access to your site.